It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In the event that Aer Lingus is overbooked, then the airline has to pay compensation to the passenger. Compensation will be paid by bank transfer. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.įor intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. If the passenger is given less than seven days' notice of the scheduled departure time and is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the Aer Lingus passenger may claim under similar conditions as for the delay. In addition, you must also ensure that Aer Lingus arrives at your final destination less than four hours later than the scheduled arrival time of the originally contracted flight. If the passenger is given between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations). In the event of a delay, cancellation or denied boarding by the air carrier Aer Lingus, compensation must be paid to the passenger in the latter two cases. What should Aer Lingus compensate for delays, cancellations or overbooking as indicated on its website? If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.The amount to be received will vary depending on the distance to the destination. If you arrive at your destination 3 hours or more after the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The delay entitling you to compensation is calculated according to the time of arrival at your destination. What compensation am I entitled to if Aer Lingus's flight is delayed?Ĭompensation for delay of a flight from Aer Lingus It may also be the case that Aer Lingus must provide you with a return flight to the first point of departure in the event that you have already made the first leg and miss the connecting flight. If your flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). In addition, reimbursement and return flight. In the event that an overnight stay is necessary, the Aer Lingus company must provide accommodation, daily allowance and travel to and from the airport from the place of accommodation. In addition, the user is entitled to two telephone calls, fax messages or e-mails. In the case of a flight delay of more than 2 hours, the Aer Lingus ground staff must offer you free meal and drink tickets according to the waiting time required. What are you entitled to if your flight with Aer Lingus is delayed? The carrier also utilises ATR aircraft on regional sectors across Ireland and the UK. A former member of oneworld, Aer Lingus is now a semi-low cost carrier that offers international and domestic services using Boeing 757 as well as A330 and A320 equipment. Aer Lingus became a wholly owned subsidiary of the International Airline Group (IAG), after securing a 98.05% stake under a EUR1.36 billion deal in 2015. Headquartered in Dublin, Aer Lingus is the national airline of the Republic of Ireland and has been publicly owned since its flotation in Oct-2006.
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