Check out some of the rewards available to you at Grainger Our programs provide choice and flexibility to meet our team members' individual needs. With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Perform other related tasks and assignments as assigned by supervisor. Maintain a comprehensive knowledge of Grainger policies, programs, and technology by staying current on all facets of HR and participating and working on all available training Participate in metric/quality review and open coaching discussions Demonstrate continuous improvement methodologies to identify and suggest needs for changes and improvements in all touch point processes Ability to collaborate across teams and departments to foster trust, commitment, accountability and results. Ability to understand and excel, following documented processes and building technology knowledge around all Grainger tools Ability to thrive, managing multiple situations across many levels Maintain broad understanding of Human Resources while providing information/guidance relating to procedures, payroll, total rewards, performance management, and verifications of employment all team members Works as a liaison with other HR teams to resolve team member inquiries Maintain an organized workflow by overseeing and following up on all items assigned, including seeing problems through to resolution and closure with team members Maintain multiple tasks in an interruption and deadline-driven atmosphere Embrace curiosity by asking the right, probing questions to understand the true nature of a team member's inquiry. Respond to team member inquiries quickly and demonstrate the ability to translate inquiry into a case management application during the interaction to guide an improved team member experience. Demonstrated commitment to provide an exceptional service experience to all active and inactive team members on HR matters and promotes self-service when applicable Demonstrate troubleshooting to resolve team member problems. Maintain relationships by handling team member questions and issues with accuracy. You will report to the HRSC ManagerĪ passion to provide quality service in the area of Human Resources and Payroll by answering inquiries on policies, programs, and through resolution to inquiries for all team members through multi-channel support on all facets of the team member life cycle from hire to retire. You will typically do not work evenings or weekends. We embrace new ways of thinking and recognize everyone is an individual. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We're looking for passionate people who can move our company forward. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We achieve our purpose, We Keep the World Working(R), by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. LAKE FOREST (60045-5201) - Illinois, United States HR Service Representative job in LAKE FOREST - Illinois, USA / United States
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